|
Service
|
Professional Services |
| Services |
Client Benefits |
Features |
| Consulting Services, Audits & Product and System Evaluations |
A holistic and objective approach |
• Voice, video, data
• Converged solutions
• Wireless solutions
• Network systems
|
Network Services |
| Services |
Client Benefits |
Features |
| 1. Virtual Central Office (CO) |
Centralized control |
• User authentication/registration
• User defined feature sets (Web based)
• Phone based call management
• Voice mail
• Choice of area code
• Call record access (Web based)
|
| 2. Virtual PBX |
Outsourced solution for peace of mind and greater focus on core business |
• Choice of Area Code
• User authentication /registration
• User Feature management
• Phone based call management
• Voice mail
• Voice mail as email attachment
• Call record access (Web based)
• Follow Me Service
• Multiple Auto Attendants
|
| 3. Auto-attendant |
Savings on human resources and money |
• View Multiple Extensions Status (Office or Remote)
• Supervised Call Transfer
• Direct Transfer to Voice Mail
|
| 4. Unified Messaging |
Flexibility, always being in touch if desired |
• FindMe
• Virtual Call Screening client call handling
• Access Message on-line voice & fax via Email
• Immediate Message Alert Email, Pager, Text Message
|
| 5.Virtual ACD |
Saves money, resources and time |
• Call Routing Based on Program
• Queuing calls based on Parameters
• Sponsor Promotional Programs
|
| 6. Virtual Voice Conferencing |
Simpler, cost savings, flexibility and control |
• Reservationless Conferencing
• Web Schedule Conferencing
• Operator Assisted Conferencing
• Enterprise Conference Call Addition
|
| 7. Virtual Web Conferencing |
Interactive virtual meetings and cost savings |
• WeMeet Web conferencing
• Voice & video conferencing
• On/Off VPN
• Controlled access
• Virtual presentations
|
| 8. International Callback & Messaging |
Seemless and universal |
• Universal Number Access
• SMS Messaging
• User authentication
|
| 9. Gateway Services |
Enhanced international capabilities |
• TDM to Voice Over Internet Protocol
• Transcoding G711 to G729/ 729a
• Protocol Translation SIP to H323 V4
|
| 10. System Security and Surveillance |
Value added service for cost savings, peace of mind, security and handling of unforeseen issues and problems, and minimize downtime |
• Bandwidth usage
• Remote monitoring of traffic flows (in/out)
• Integrated firewall
• Alerts Management
• Pre-emptive traffic management
• Virus Alerts
• Trouble Management
• Intrusion Detection
• Performance reports (e.g. call attempts/completion)
|
| 11.Billing System - Data Gathering |
Cost effective third party objective reporting |
• Call tracking
• Length of call
• Originating/Terminating numbers
• Time of day
• Call Completed/Not completed
|
Operational Services |
| Services |
Client Benefits |
Features |
| 1. Inventory Management |
Minimizing delays |
• Inventorying
• Equipment upgrade management
• Equipment financing
|
| 2. Product Integration |
Flexible |
• Moves, Adds, Changes (MACs)
• Maintenance & removals
|
| 3. Repair, Upgrades & Recovery |
Backed-up solutions, on-going care |
• Updating hardware
& software configurations
• Staging & testing
|
| 4. Help Line |
Reassurance |
• Flex hours
• 24/7
|
